Returns within 14 days

If you buy as a consumer (or as a sole trader for whom the purchase is not of a professional nature), you may withdraw from the contract within 14 days of receiving the goods without giving any reason. Just send us an e-mail to topiko@topiko.pl and then return the goods to: PPHU TOPIKO, ul. Przemysłowa 7c, 11-600 Węgorzewo, Poland. The cost of returning the goods is borne by the buyer. We refund the money within 14 days.

Returns do not apply to made-to-order products – made to measure or to the customer’s specifications.

Complaints

If the product is defective or does not match its description, write to topiko@topiko.pl. Give your order number, describe the problem, attach photos and tell us what you expect (repair, replacement, price reduction or refund). We reply within 14 days. We cover the costs of the complaint, including returning the goods.

Damage in transit

Check the parcel on receipt. If it is damaged, if possible draw up a damage report with the courier and let us know straight away – shipments are insured.

The detailed rules are set out in the Terms and conditions.