I. General provisions

1. These Terms and Conditions set out the rules of sale via the online shop available at www.topiko.pl (the “Shop”), in particular the rules for concluding distance sales contracts.
2. The Shop is run by PPHU TOPIKO Tomasz Łohutko, ul. Przemysłowa 7c, 11-600 Węgorzewo, Poland, NIP (Tax ID) 8450004120, REGON 790069706 (the “Seller”).
3. Contact with the Seller: e-mail topiko@topiko.pl, tel. +48 609 970 197, postal address as above.
4. The Terms and Conditions are available free of charge on the Shop website in a form that allows them to be downloaded, saved and printed.
5. Customers using the Shop must comply with the Terms and Conditions; providing unlawful content is prohibited.

II. Definitions

1. Business Days – Monday to Friday, excluding public holidays in Poland.
2. Customer – a Consumer, an Entrepreneur with consumer rights or an Entrepreneur using the Shop.
3. Consumer – a natural person performing a legal transaction with the Seller not directly related to their business or professional activity.
4. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity where the content of the contract shows that it is not of a professional nature for that person (in particular as resulting from the subject of their business activity disclosed in the Polish business register CEIDG).
5. Entrepreneur – a natural person, legal person or organisational unit without legal personality granted legal capacity by law, conducting business or professional activity in its own name, who is not an Entrepreneur with consumer rights.
6. Goods – movable items offered in the Shop.
7. Made-to-order Goods – non-prefabricated Goods manufactured to the Customer’s specifications or to meet the Customer’s individual needs (e.g. a fitting made to measure, a different diameter, AISI 316L steel at the Customer’s request).
8. Order – the Customer’s declaration of intent submitted via the order form, aimed directly at concluding a Sales Contract.
9. Sales Contract – a distance contract for the sale of Goods concluded between the Customer and the Seller via the Shop.

III. Technical requirements

1. To use the Shop you need a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail address.

IV. Goods

1. The Goods offered in the Shop are new.
2. As standard, the Goods are made of AISI 304 stainless steel; on request – of AISI 316L steel. The colour of the Goods in photos may differ slightly from reality depending on monitor settings.
3. The Goods should be used in accordance with their intended purpose.

V. Placing orders and conclusion of the contract

1. Descriptions of Goods together with prices constitute an invitation to conclude a contract and not an offer within the meaning of the Polish Civil Code.
2. Orders can be placed 24 hours a day, 7 days a week. Orders placed on Business Days after 3:00 p.m. and on Saturdays, Sundays and public holidays are processed on the next Business Day.
3. To place an Order, the Customer adds Goods to the basket, provides the data needed to fulfil the order (name or company name, delivery address, e-mail, telephone and, if required, invoice details), selects the delivery and payment method, accepts the Terms and Conditions and clicks the button confirming an order with an obligation to pay.
4. After placing an Order, the Customer receives an e-mail confirming it. The Sales Contract is concluded when the Customer receives the e-mail confirming acceptance of the Order for processing.
5. The content of the Sales Contract is recorded and provided to the Customer in e-mail messages and through access to the Terms and Conditions.

VI. Prices

1. Prices in the Shop are given in Polish zloty (PLN) and are gross prices (including VAT).
2. Prices do not include delivery costs. The delivery cost is shown in the basket before the Order is placed. The cost of shipping outside Poland is determined individually – before the contract is concluded, the Seller provides it to the Customer for acceptance.
3. The binding price is the price shown at the time the Order is placed.
4. The Seller may change prices, introduce new Goods and run promotions; changes do not apply to Orders placed earlier.

VII. Payments

1. Available payment methods: online payment via PayU (fast transfer, payment card, BLIK) – the payment operator is PayU S.A.; traditional bank transfer to the Seller’s bank account; cash on delivery – not available for Made-to-order Goods; cash on personal collection in Węgorzewo.
2. When paying by traditional bank transfer, the Customer should pay for the Order within 3 Business Days. After this period, the Seller may cancel the Order and inform the Customer by e-mail.
3. If the Order is paid after this period, the Seller may, in agreement with the Customer, fulfil it in full or in part, or refund the payment.
4. Payment for a cancelled Order is refunded within 72 hours, unless the parties agree otherwise.

VIII. Delivery and processing time

1. Available delivery methods within Poland: InPost parcel locker, courier, courier with cash on delivery, personal collection at the Seller’s registered office (free of charge).
2. Shipping to other countries (in particular within the EU) is possible after the cost and method of delivery have been agreed individually.
3. The Order processing time is counted from the day the payment is credited (for cash on delivery – from the day the Sales Contract is concluded). The estimated shipping time is shown for each product, usually up to 14 Business Days; the maximum processing time is 21 Business Days.
4. If, in an exceptional situation, processing takes longer, the Seller will inform the Customer by e-mail.
5. The carrier’s delivery time must be added to the processing time.
6. Shipments are insured. The Customer should check the shipment on receipt and, in the event of damage or missing items, if possible draw up a damage report with the courier and contact the Seller without delay. This does not affect the Consumer’s rights in respect of non-conformity of the Goods with the contract.

IX. Complaints – non-conformity of Goods with the contract (Consumers and Entrepreneurs with consumer rights)

1. The Seller is liable to the Consumer for the conformity of the Goods with the contract on the terms set out in Chapter 5a of the Polish Consumer Rights Act of 30 May 2014. The liability covers non-conformity existing at the time the Goods are delivered and becoming apparent within 2 years of that time.
2. If the Goods do not conform to the contract, the Consumer may request their repair or replacement. If repair or replacement is impossible, would involve excessive costs, has not been carried out within a reasonable time or the non-conformity is significant, the Consumer may request a price reduction or withdraw from the contract (withdrawal is not possible if the non-conformity is insignificant).
3. The costs of repair, replacement and collection and delivery of the Goods under a complaint are borne by the Seller.
4. A complaint can be submitted by e-mail to topiko@topiko.pl or in writing to the Seller’s address. Please provide: contact details, order number, a description of the problem and your request; photos make it easier to process the complaint. Proof of purchase makes the complaint easier but is not a condition for submitting it.
5. The Seller responds to a Consumer’s complaint within 14 days of receipt. Failure to respond within this period means that the complaint has been accepted.
6. Minor scratches or machining marks that do not affect the functionality or the described properties of the Goods and are within the standard of stainless steel workmanship do not constitute non-conformity with the contract.

X. Complaints – Entrepreneurs

1. Pursuant to Art. 558 § 1 of the Polish Civil Code, the Seller’s liability under warranty for defects towards Entrepreneurs is excluded. The exclusion does not apply to Consumers or Entrepreneurs with consumer rights.
2. An Entrepreneur may report a defect in the Goods to the Seller by e-mail to topiko@topiko.pl; the Seller will consider the report within 21 days of receipt.

XI. Right of withdrawal

1. Consumers and Entrepreneurs with consumer rights may withdraw from the Sales Contract without giving any reason within 14 days of the day on which they (or a person indicated by them other than the carrier) took possession of the Goods.
2. To withdraw, it is sufficient to send the Seller an unequivocal statement before the deadline, e.g. by e-mail to topiko@topiko.pl. The model form in Annex 1 may be used, but this is not obligatory.
3. The Goods must be returned to the Seller’s address without delay, and no later than 14 days from the day of withdrawal. The direct cost of return is borne by the Customer.
4. The Seller refunds all payments, including the cost of the cheapest standard delivery offered, without delay and no later than 14 days from receipt of the withdrawal statement, using the same payment method used by the Customer, unless the Customer agrees to another method involving no costs. The Seller may withhold the refund until the Goods are received or proof of their return is provided.
5. The Customer is liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
6. The right of withdrawal does not apply to Made-to-order Goods (non-prefabricated, manufactured to the Customer’s specifications or to meet the Customer’s individual needs).

XII. Personal data

1. The controller of Customers’ personal data is the Seller. The rules for processing data are described in the Privacy Policy available on the Shop website.

XIII. Out-of-court dispute resolution

1. Consumers may use, among others: the assistance of a municipal or district consumer ombudsman (Poland), mediation conducted by a provincial Trade Inspection inspectorate, or a permanent consumer arbitration court at a provincial Trade Inspection inspectorate. Information: www.uokik.gov.pl.
2. Consumers from other EU countries may seek assistance from the European Consumer Centre in their country (ECC-Net).
3. Using these procedures is voluntary and requires the consent of both parties.

XIV. Final provisions

1. Each Order constitutes a separate Sales Contract.
2. Contracts are concluded in Polish. Versions of the Terms and Conditions in other languages are for information purposes; in the event of discrepancies, the Polish version prevails.
3. Contracts are governed by Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
4. Disputes with Entrepreneurs are resolved by the court having jurisdiction over the Seller’s registered office.
5. The provisions of the Terms and Conditions do not exclude or limit the rights of Consumers and Entrepreneurs with consumer rights under the law.
6. The Seller may amend the Terms and Conditions for important reasons (e.g. changes in law, payment or delivery methods). Amendments apply from the day of publication and do not apply to Orders placed earlier.
7. The Terms and Conditions apply from 13 November 2026.

Annex 1 – Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: PPHU TOPIKO Tomasz Łohutko, ul. Przemysłowa 7c, 11-600 Węgorzewo, Poland, e-mail: topiko@topiko.pl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*): …………………
Ordered on(*)/received on(*): …………………
Name of consumer(s): …………………
Address of consumer(s): …………………
Signature of consumer(s) (only if this form is sent on paper): …………………
Date: …………………

(*) Delete as appropriate.